Service Solution Case
We help organizations establish and operate an Information Security Management System (ISMS) aligned with ISO/IEC 27001 or BSI IT-Grundschutz. Pragmatic, certification-oriented, and tailored to your size and maturity.
< Technology | IT Services & Managed Services
IT Operations:
reliable, secure,
always available.
We keep your IT running, so you can focus on your business.
Your Business Impact
Operational Focus
Free up your teams to focus on core business
Expert IT Operations
Higher service quality through specialised IT operations teams
Reliability & Performance
Reduced downtime, improved availability and faster reactions
Security & Compliance Management
Secure, compliant and transparent processes
Governed Service Delivery
Predictable operations through agreed KPIs and SLAs
What you can expect from us
Day-to-day IT operations
Stable, efficient and reliable, covering everything from applications to infrastructure.
Monitoring & incident management
Proactive system monitoring, fault handling and service request management.
ITIL-based service processes
Incident, problem, change and configuration management.
Application operations & support
Maintenance, updates and further development of your applications.
Microsoft 365 operations
Secure, compliant and scalable tenant administration.
IT audits & optimisation
Process audits for efficiency, compliance and continuous improvement.
How we work
Technology evolves quickly, but your business needs stability, security and continuity.
We take responsibility for operating, monitoring, supporting and further developing your IT environment. From daily operations to incident management, audits and optimisation: we ensure smooth and compliant IT operations, now and in the future.
Analysis
Map needs and architecture
Development
Implement custom software or IT services
Management
Support, monitoring, and updates
Our Methods & Tools
Service Managed Platforms
ServiceNow, BMC Remedy, Zendesk, Jira Service Management
Monitoring & Configuration
SolarWinds, Nagios, SCCM, CMDB
Identity, infrastructure & cloud operations
Active Directory, VPN, VMware, Hyper-V, cloud operations
Operating models & practices
ITIL, DevOps, SRE, incident & change management
We keep your IT environment running – from daily operations and incident management to audits and continuous optimisation.
Calm, compliant IT operations, build on disciplined execution.
FAQ
Ask us anything
Yes. Upon request, we offer a comprehensive round-the-clock availability and support package. This ensures that your systems are also maintained outside of regular business hours.
Yes. We take care of the maintenance and further development of existing applications, including older legacy systems.
Klaus Stammerjohann
Contact
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